ENHANCING PATIENT EXPERIENCE IN HOSPITALS

Patient experience is a key factor in hospital administration. The overall behavior of the hospital environment is treated as a criteria for determining positive patient experience. This is directly proportional to patient satisfaction, healthcare outcomes, and hospital reputation. A positive experience relies in things that patients feel valued, respected, and well cared during a hospital visit.

IMPORTANCE OF PATIENT EXPERIENCE 

• Improves patient satisfaction

• Enhances health outcomes 

• Boosts hospital reputation 

• Reduces readmission rates 

• Strengthens patient loyalty

KEY ELEMENTS OF POSITIVE PATIENT EXPERIENCE 

1. Effective communication

2. Fast & efficient services

3. Friendly & Compassionate Staff

4. Quality Food & Nutrition

5. Patient Safety & Hygiene

6. Personalized & Holistic Care

7. Family & Caregiver Involvement

8. Digital Health & Telemedicine

9. Post-Discharge Follow-Up & Support

HOSPITAL ADMINISTRATOR ROLE IN PATIENT EXPERIENCE

A hospital administrator must realize the importance and key elements of positive patient experience and he must adopt measures most suited for the patient to feel that positive experience provided by the hospital environment. 

CONCLUSION

Treatment of patients by giving every form is the key in the positive patient experience.  International Hospital administration Course kannur focuses on improving patient experience as they provide the course that give assistance to start a rewarding career in healthcare administration.